Summary
Area: Revenues & Welfare Services
Salary: £26,847 - £27,709 per annum
Hours: 37 per week
Closing Date: 11-Oct-2026@23:59
Description
• Location: Hybrid working (a mix of office-based and remote working)
• Salary: Band 4
• Contract Type: Permanent, Full Time 37 hours per week
• Closing Date: 11 October 2026
• Interview Period: w/c 19 October 2026
We are seeking a motivated and customer-focused Revenues Services Officer to join our dedicated Revenues & Welfare Services team
This is an excellent opportunity to develop your skills within local government while helping to deliver services that support residents, businesses and the wider community.
As a Revenues Services Officer, you will play an important role in delivering efficient and customer-focused revenues services. You will help administer Council Tax, Non-Domestic Rates and Sundry Debtor accounts, ensuring they are managed accurately and in accordance with legislation and council policies.
You will respond to enquiries from customers and colleagues, provide advice and guidance on revenues processes and procedures, issue documentation, and maintain accurate records across our revenues systems. You will also assess eligibility for discounts, exemptions and reliefs, process account amendments and support colleagues in delivering a high-quality service to our residents and businesses.
We offer a comprehensive benefits package, including flexible working arrangements, generous annual leave, access to the Local Government Pension Scheme, discounted membership at Gedling leisure centres, and an Employee Assistance Programme offering confidential support on financial, legal, and wellbeing matters, along with a range of retail discounts
Please note that we reserve the right to close this vacancy early should sufficient suitable applications be received.
Please note, you must have the right to work in the UK at the time of application; we are unable to offer visa sponsorship for this role.
Person Specification
Key: D=Desirable, E=Essential, I=Interview, A=Application Form, T=Test, M=Medical
Relevant Experience
| Requirement | Assessment | Criteria |
| (E) |
(A/I) |
Experience of working in an office based environment |
| (E) |
(A/I) |
Experience of dealing with the public, either in person or by telephone |
| (E) |
(A/I) |
Computer/PC literate, with experience of using Microsoft products (Teams, Word, Outlook, Excel) |
| (D) |
(A/I) |
Working Knowledge of Council Tax and / or Business Rates |
| (E) |
(A/I) |
Experience of explaining difficult or contentious procedures to other people |
Qualifications / Training
| Requirement | Assessment | Criteria |
| (E) |
(A) |
4 GCSE’s Grade C or above including Maths and English or equivalent |
| (D) |
(A) |
Vocational qualification (NVQ or equivalent) in Customer Services or a finance based subject |
Job Related Skills
| Requirement | Assessment | Criteria |
| (E) |
(I/T) |
Ability to explain financial information effectively |
| (E) |
(A/I) |
Ability to communicate effectively (both verbally and in writing) |
| (E) |
(A/I) |
Ability to work effectively within a team environment |
Personal Attributes
| Requirement | Assessment | Criteria |
| (E) |
(I) |
Demonstrate a professional and helpful manner |
| (E) |
(A/I) |
Ability to deal with difficult situations in a calm and patient manner |
| (E) |
(T) |
Impartiality in the administration of Council Tax which will mean also that you have no debts, of any kind, owing to Gedling Borough Council |
| (E) |
(A/I) |
Ability to undertake routine tasks to a consistently high standard |
Equal Opportunities
| Requirement | Assessment | Criteria |
| (E) |
(I) |
To understand in a way appropriate to the job, how the principles of equality and diversity need to be applied within the Council |
Gedling Employee
| Requirement | Assessment | Criteria |
| (E) |
(I) |
To be committed to the principles of “The Gedling Employee” in a way appropriate to the job |
Work Circumstances
| Requirement | Assessment | Criteria |
| (E) |
(I) |
Flexibility in working hours if required |
Supporting Documentation
It is very important that you also read the following information:
Other Useful Information