Receptionist - Arnold Leisure Centre
Summary
Area: Leisure - Arnold LC
Salary: £13.70 per hour
Hours: 17 hours per week
Closing Date: 20-Sep-2026@23:59
Description
The successful candidate will work 17 hours per week as follows:
Monday 14.15 – 21.30
Sunday 07.30 – 17.15
Our Receptionists play an essential role in the day-to-day running of the leisure centre. They are responsible for all front of house duties including taking bookings and signing members into the building, as well as selling DNA Fitness Memberships and enrolling learners onto our extremely popular Swim Scheme. Our reception team also work behind the scenes to prospect potential new members, deal with enquires and centre administration.
Candidates must have a good level of customer service, have experience in dealing with members of the public and be confident in using Leisure related IT software.
We offer excellent working conditions including a generous holiday entitlement, a comprehensive pension scheme and access to an Employee Assistance Programme, providing advice on a range of issues including financial and legal matters, and offering discounts on purchases from numerous retail outlets. We also offer employees significantly reduced gym membership at Gedling's Leisure Centres.
Please note, you must have the right to work in the UK at the time of application; we are unable to offer visa sponsorship for this role
Person Specification
Key: D=Desirable, E=Essential, I=Interview, A=Application Form, T=Test, M=Medical
Relevant Experience
| Requirement | Assessment | Criteria |
| (D) |
(A/I) |
Knowledge of computerised booking systems |
| (D) |
(A/I) |
Experience of Microsoft Office packages, including Word, etc |
| (D) |
(A/I) |
Previous Reception experience |
Qualifications / Training
| Requirement | Assessment | Criteria |
| (D) |
(A/I) |
NVQ in customer services |
Job Related Skills
| Requirement | Assessment | Criteria |
| (E) |
(A/I) |
Able to demonstrate excellent keyboard skills |
| (E) |
(A/I) |
Able to demonstrate excellent communication skills through a variety of different channels |
| (E) |
(A/I) |
Able to deliver excellent customer service |
| (E) |
(A/I) |
Previous work experience of cash handling and taking card payments |
| (E) |
(A/I) |
Able to adhere to GDPR regulations |
| (E) |
(I) |
The ability to converse with ease with members of the public and provide advice in accurate spoken English |
Personal Attributes
| Requirement | Assessment | Criteria |
| (E) |
(A/I) |
Able to demonstrate previous experience of working as part of a team |
| (E) |
(A/I) |
Able to demonstrate the ability to work alone without supervision |
| (E) |
(A/I) |
Willingness to resolve any problems |
| (E) |
(A/I) |
Able to show initiative and be proactive |
| (E) |
(A/I) |
Able to perform effectively under pressure |
Equal Opportunities
| Requirement | Assessment | Criteria |
| (E) |
(I) |
To understand in a way appropriate to the job, how the principles of equality and diversity need to be applied within the Council
|
Gedling Employee
| Requirement | Assessment | Criteria |
| (E) |
(I) |
To be committed to the principles of “The Gedling Employee” in a way appropriate to the job |
Work Circumstances
| Requirement | Assessment | Criteria |
| (D) |
(A/I) |
Able to work evenings and weekends |
Supporting Documentation
It is very important that you also read the following information:
Other Useful Information