Summary
Area: Housing & Resettlement
Salary: £33,699 - £35,412 per annum (+ pay award pending)
Hours: 37
Closing Date: 12-Aug-2026@23:59
Description
We are seeking a proactive, organised and customer-focused Tenant Liaison & Property Compliance Officer to join our Housing and Resettlement service.
About the role
This is an important and varied role supporting the effective management of the Council’s temporary accommodation. You will help ensure that properties are safe, well maintained, and compliant, while also providing practical support, advice and reassurance to residents who may be experiencing difficult and complex circumstances.
You will work closely with residents, contractors, internal teams, and partner agencies to maintain accommodation standards, support tenancy sustainment, arrange repairs and inspections, and ensure key property compliance requirements are met.
You will:
• Carry out regular visits and inspections of temporary accommodation, identifying repairs, maintenance issues and any health and safety concerns.
• Support the management of key property compliance areas, including gas, electrical, fire, asbestos, water hygiene, and other safety requirements.
• Liaise with residents, contractors, suppliers, and utility providers to ensure works are completed effectively and residents are kept informed.
• Undertake tenancy sign-ups, explain licence conditions, and provide practical support to help residents settle into and sustain their accommodation.
• Maintain accurate records, monitor outstanding jobs, and help ensure empty properties are ready for reletting as quickly and safely as possible.
• Work sensitively with vulnerable people, applying safeguarding awareness, risk assessment and a calm, professional approach when dealing with challenging situations.
About you
We’re looking for someone who is:
Experienced in housing management, property maintenance, facilities management, or a related residential setting.
Confident in identifying repairs, managing property inspections, and understanding health, safety, and compliance requirements.
A strong communicator who can build positive working relationships with residents, colleagues, contractors, and partner agencies.
Highly organised, able to manage a varied workload, keep accurate records and meet deadlines with minimal supervision.
Calm, resilient and diplomatic, with the ability to manage difficult conversations and challenging behaviour professionally.
Compassionate and committed to supporting vulnerable people, safeguarding children and adults, and helping residents achieve positive outcomes.
Please note, you must have the right to work in the UK at the time of application; we are unable to offer visa sponsorship for this role.
Closing date for completed applications is Wednesday 12th August at midnight.
Person Specification
Key: D=Desirable, E=Essential, I=Interview, A=Application Form, T=Test, M=Medical
Relevant Experience
| Requirement | Assessment | Criteria |
| (E) |
(A/I) |
Background in housing management and property maintenance |
| (E) |
(A/I) |
Strong understanding of building maintenance, compliance, and health & safety regulations |
| (D) |
(A/I) |
Experience of working on a one-to-one basis with clients |
| (D) |
(A/I) |
Previous experience of providing support to clients and vulnerable groups leading to positive outcomes |
| (E) |
(A/I) |
Experience of managing a client caseload. |
| (D) |
(A/I) |
Experience of using case management systems and other IT packages |
| (E) |
(A/I) |
Experience of processing invoices |
| (D) |
(A/I) |
Experience in a housing association, local authority, or private residential sector |
| (E) |
(A/I) |
Experience of managing contractors |
| (D) |
(A/I) |
Experience handling budgets and monitoring expenditure |
Qualifications / Training
| Requirement | Assessment | Criteria |
| (E) |
(A) |
Four GCSE (or equivalent) passes at grade 9-4 (A-C) including Maths and English |
| (E) |
(A) |
Hold a housing qualification in Housing/Property Management, or relevant experience |
Job Related Skills
| Requirement | Assessment | Criteria |
| (E) |
(A/I) |
Safeguarding responsibilities for children and vulnerable adults |
| (D) |
(A/I) |
Knowledge of Landlord and Tenant legislation |
| (E) |
(A/I) |
Ability to communicate effectively with agencies for vulnerable people. |
| (E) |
(A/I) |
Able to demonstrate problem solving skills |
| (E) |
(A/I) |
Ability to deal with difficult, stressful situations and challenging behaviour |
| (E) |
(A/I) |
Actively support and empower vulnerable clients with complex needs, ensuring a trauma-informed and strength-based approach |
| (E) |
(A/I) |
Ability to cope with and control confrontational situations |
| (E) |
(A/I) |
Experience of keeping good and accurate records |
| (D) |
(A/I) |
Ability to support, guide and train team members |
| (E) |
(A/I) |
Experience with property inspections and hazard identification |
| (E) |
(A/I) |
Working knowledge of Housing Legislation, policies and procedures |
Personal Attributes
| Requirement | Assessment | Criteria |
| (E) |
(A/I) |
Able to demonstrate good organisational and time management skills |
| (E) |
(A/I) |
Demonstrate effective communication and negotiation skills |
| (E) |
(A/I) |
Able to work well under pressure, prioritise workloads and meet deadlines |
| (E) |
(A/I) |
Able to manage a caseload efficiently, with minimal supervision |
| (E) |
(A/I) |
Ability to manage difficult and challenging clients |
| (E) |
(A/I) |
Self-motivated, able to prioritise own workload and work under pressure |
| (E) |
(A/I) |
Ability to remain calm in difficult situations and have diplomatic sensitive approach to the customers’ needs |
| (E) |
(A/I) |
Passionate about impacting people's lives and able to deal with vulnerable individuals in complex situations with compassion and empathy |
| (E) |
(A/I) |
Commitment to safeguarding vulnerable people by identifying risks to children and adults
Excellent communication skills at all levels
|
| (E) |
(A/I) |
Good written and oral communications skills |
| (E) |
(A/I) |
Proven decision-making skills |
| (E) |
(A/I) |
Demonstrate the ability to work well within a team |
| (E) |
(A/I) |
Able to work under own initiative |
Equal Opportunities
| Requirement | Assessment | Criteria |
| (E) |
(I) |
To understand in a way appropriate to the job, how the principles of equality and diversity need to be applied within the Council |
Gedling Employee
| Requirement | Assessment | Criteria |
| (E) |
(I) |
To be committed to the principles of “The Gedling Employee” in a way appropriate to the job |
Work Circumstances
| Requirement | Assessment | Criteria |
| (E) |
(A) |
Hold a full driving licence |
| (E) |
(A/I) |
Have access to a motor vehicle at all times |
| (E) |
(I) |
Be able to meet out of hours working requirements. |
| (E) |
(T) |
The post holder is required to undertake a DBS check |
| (E) |
(I) |
The ability to converse with ease with members of the public and provide advice in accurate spoken English |
Supporting Documentation
It is very important that you also read the following information:
Other Useful Information